Effective Date: 2026-08-17
FrontMatica ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our AI-powered chatbot platform, including integrations with third-party social media platforms.
1.1 Account Information. Name, email address, and password when you register.
1.2 Chatbot Data. Configurations, knowledge base entries, and settings you create.
1.3 Chat Transcripts. Messages between your chatbots and end users, including messages received through social media platforms.
1.4 Usage Data. Message counts, feature usage, and analytics.
1.5 Payment Information. Processed securely by Stripe. We do not store full card numbers.
1.6 Contact Details You Provide. An optional mobile number, if you choose to receive SMS alerts about activity in your account. See Section 6 for how that number is used. We also store contact details your end users give your chatbot during a booking or order — which may include their name, email address, or phone number — on your behalf, as part of the record of that transaction.
When you connect your social media accounts to FrontMatica, we collect and process additional data from the following platforms:
2.1 Facebook & Instagram (Meta Platforms).
2.2 TikTok.
2.3 Token Storage. All social media access tokens are encrypted at rest using AES-256 encryption before being stored in our database. Tokens are never logged, exposed via API responses, or shared with third parties.
We integrate with the following third-party services to provide our Platform:
We do not sell, rent, or trade your personal information or your end users' data to third parties. We share data only in the following circumstances:
If you provide a mobile number in your account settings, we use it to send you transactional alerts about activity in your account, such as a new appointment booked by your chatbot. We do not send marketing or promotional messages to this number.
Mobile numbers collected for SMS alerts are never sold, rented, or shared with third parties for their own marketing purposes. They are shared only with our messaging carrier, for the sole purpose of delivering the messages you asked to receive.
Message frequency varies with your business activity. Message and data rates may apply. Reply STOP to any message to unsubscribe, or HELP for assistance. Providing a mobile number is optional; leaving the field blank means no text messages are sent. For help with SMS alerts, email support@notematica.com or reply HELP to any message.
We implement industry-standard security measures to protect your data, including:
8.1 Account Data. We retain your data for as long as your account is active. Upon account termination, data is retained for 30 days before permanent deletion.
8.2 Chat Sessions. Chat transcripts (including social media message sessions) are retained for the duration of your active subscription. Transcripts are deleted as part of account data cleanup upon termination.
8.3 Social Media Tokens. OAuth tokens are retained while your social media connection is active. Tokens are immediately deleted when you disconnect a platform or when we receive a data deletion request from the platform provider.
You have the following rights regarding your data:
FrontMatica is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us and we will take steps to delete such information.
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Platform. Continued use after changes constitutes acceptance of the updated policy.
For privacy inquiries, data access requests, or data deletion requests: legal@notematica.com
For help with your account, billing, or SMS alerts: support@notematica.com