Effective Date: 2026-08-17
These Terms of Service ("Terms") govern your use of FrontMatica ("the Platform", "we", "our", "us"). By accessing or using the Platform, you agree to be bound by these Terms.
FrontMatica is a software-as-a-service (SaaS) platform that provides AI-powered chatbot creation, deployment, and management tools. The Platform includes backend AI processing, embeddable chat widgets, APIs, and management dashboards.
The Platform may send transactional SMS text messages to a mobile number you provide on your account, such as an alert when your chatbot books an appointment. These are service notifications about activity in your own account; we do not send you marketing or promotional text messages.
Providing a mobile number is optional and is not a condition of using the Platform. Leaving the field blank means no text messages are sent, and you may remove the number at any time. Message frequency varies with your business activity, and message and data rates may apply.
Reply STOP to any message to unsubscribe from further texts, or HELP for assistance. For help with SMS alerts you may also email support@notematica.com. Our handling of the mobile number you provide is described in our Privacy Policy.
3.1 Platform Ownership. All source code, algorithms, AI integrations, APIs, widget code, design elements, documentation, and underlying technology of the Platform are and shall remain the exclusive property of FrontMatica. No license or right to the Platform's source code is granted to you.
3.2 Widget License. You are granted a limited, non-exclusive, non-transferable, revocable license to embed the Platform's chat widget on your authorized domains solely for the purpose of serving your end users. This license terminates immediately upon cancellation or suspension of your account.
3.3 Your Content. You retain ownership of your chatbot configurations, knowledge base entries, branding assets, and customer data. We claim no ownership over your content.
You agree NOT to:
5.1 Plans. The Platform offers subscription tiers (Basic, Agent), each with specific feature limits and pricing.
5.2 Setup Fees. A one-time, non-refundable setup fee is charged upon initial subscription.
5.3 Billing. Subscriptions are billed monthly. Failure to pay will result in service suspension.
5.4 Cancellation. You may cancel at any time. Service continues until the end of the current billing period. No partial refunds are provided.
6.1 Kill Switch. If your subscription lapses, expires, or is suspended for any reason, all chatbots associated with your account will be immediately deactivated. The chat widget will cease to function on all domains.
6.2 Violation. We reserve the right to immediately suspend or terminate your account if you violate these Terms, including but not limited to reverse engineering or unauthorized redistribution.
6.3 Data Retention. Upon termination, your data will be retained for 30 days, after which it may be permanently deleted.
You agree to indemnify, defend, and hold harmless FrontMatica and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Platform, your violation of these Terms, or your violation of any third-party rights.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FrontMatica SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.
We reserve the right to update these Terms at any time. We will notify you of material changes via email or through the Platform. Continued use after changes constitutes acceptance.
For questions about these Terms, contact us at: legal@notematica.com
For help with your account, billing, or SMS alerts, contact support at: support@notematica.com